The agreement between you and Ringlio when you use this website, book a demo, or engage us to build and operate an AI agent. These terms are written to be readable; for anything unclear, email hello@ringlioai.com.
These terms are a contract between you and Ringlio AI, a business based in Perth, Western Australia. "We", "us" and "Ringlio" refer to Ringlio AI. "You" refers to the person or business using this website or engaging our services.
By accessing this website or signing a service agreement with us, you accept these terms. If you are entering into these terms on behalf of a business, you confirm you have the authority to do so.
Ringlio builds, operates and refines text-based AI agents trained on your business so they can reply to enquiries in your tone across website chat, SMS and missed-call SMS text-back — handling bookings via calendar integration, answering questions about your business, products or services, or routing leads as configured. Ringlio does not provide voice-AI call answering. The specific scope — channels, integrations, training depth and support — is set out in your signed service agreement.
We will use commercially reasonable efforts to deliver the agreed scope on the timeline quoted. Dates, reply quality metrics and any other performance figures shared during sales conversations are estimates based on comparable engagements, not guarantees.
Fees are set out in your service agreement. Unless otherwise agreed, invoices are due within 14 days and amounts are in Australian Dollars exclusive of GST. Late payments may attract interest at the statutory rate and suspension of service after reasonable notice.
Ringlio's proprietary platform, prompt architectures, training methodology and any generic templates remain our intellectual property. Nothing in these terms transfers ownership of that IP to you.
Your business information, customer data and any content you provide remain your intellectual property. We use it solely to operate and refine the service you've commissioned.
Messages generated by your Ringlio agent on your behalf belong to you. You are responsible for the messages sent from your business under your brand, just as you would be for any employee or contractor.
On termination you can request an export of your training inputs, business context and conversation transcripts — this is your data and you are entitled to it. The trained agent itself — including the model weights, fine-tunes, prompt architectures, tool configurations and Ringlio platform components — remains our intellectual property and is not portable to third-party products. In plain English: you leave with your data; the machine stays with us.
Each side will keep the other's non-public information confidential and use it only to deliver or receive the service. This obligation survives termination.
How we handle personal information is described in our Privacy policy. Our security practices are described in our Security policy. Both are incorporated into these terms by reference.
We aim for Ringlio to be available 24/7, but we do not warrant uninterrupted or error-free operation. The service depends on third-party providers (cloud hosting, AI models, SMS gateways, calendar APIs) whose availability is outside our direct control.
To the maximum extent permitted by law, our total liability arising out of or in connection with these terms is limited to the fees you have paid us in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss, loss of profit, or loss of goodwill.
Either party may terminate for material breach if the breach is not cured within 30 days of written notice. On termination we will help you export relevant data and will delete remaining data in accordance with our Privacy policy.
These terms are governed by the laws of Western Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia.
We may update these terms from time to time. Material changes will be communicated to active customers by email before they take effect. Continued use after an update constitutes acceptance of the revised terms.